Last updated: 17/08/2025

At Coffee Vibz, we stand by the quality of our products. However, due to the nature of our fulfillment and supply chain, we currently do not offer refunds under most circumstances.

❗ Important for EU and US Customers:
Customers in The United States of America and European Union may be entitled to a 14-day right of withdrawal for unopened and unused products, starting from the day the product is received.

To be eligible for a return:

• The product must be unused and in original packaging
• Return request must be made within 14 days of delivery
• Easy Shipping: Use the supplier-provided return address; tracked shipping is recommended.
• Refund or Replacement: Once the item is received in original condition, a full refund or replacement is issued.

We do not accept returns for:

• Used or damaged items
• Buyer’s remorse
• Delayed delivery due to shipping carrier or customs issues
  

How to Request a Return (EU and US customers only):
Contact our support at support@coffeevibz.com with your order number and reason for return.
If approved, you will receive instructions on how to return the item.